COVID-19 Corona Virus Safety Information

****Update 5/27/2021****

Effective 6/1/2021 all mask and distancing requirements will be eliminated.

If you are unvaccinated and in a crowd or near others please consider wearing a mask.

Thank You all for your cooperation throughout COVID and we hope to see you in the trees soon!

****Update 5/18/2021****

Effective 5/23/2021 our COVID PROTOCOL will be changing to:

Face Coverings are required for ALL people when INSIDE the Building. (The building is owned by the County and all County buildings have the same protocol.)

Face Coverings should be used OUTSIDE for all people that are NOT vaccinated and that cannot be more than 6 feet away from unaffiliated people.

“People” means Guests, Staff and Visitors.

Practice proper hand-washing for at least 20 seconds or sanitization with a 60% or more alcohol based solution after each potential contamination.


Reschedule or cancel their reservation if they are feeling ill.

****Update 5/14/2021****

Things are changing rapidly. We operate in a County Park and have to coordinate/get approval for changes to our protocols, so until we post a change the following protocol is in place. Thank You!

COVID-19 PLAN: CARING FOR GUESTS AND STAFF

In an effort to safeguard the health and safety of our staff and guests, FLG X staff and guests
will endeavor to adhere to the following protocols regarding daily operations during this time:

GUESTS
Educate guests of our COVID-19 procedures and expectations prior to their arrival.
Non-Cash and web-based transactions only.
Pre-booking recommended through our website.
Guests watching from the ground will be asked to stay 6 ft apart from other guests and staff.
Provide signage in each bathroom with instructions for proper hand washing techniques.
Practice proper handwashing for at least 20 seconds or sanitization with a 60% or more alcohol based solution after each potential contamination.
Reschedule or cancel their reservation if they are feeling ill.
Guests are required to wear a mask in our designated mask zones. Masks zones include the areas near or inside our office/bathrooms, inside our fenced demonstration area, and in areas where more than 2 people from different parties are interacting within 6 ft of each other. Proper signage will be visible so guests are aware of these protocols. If guests do not bring a mask, we will provide one for them.
Guests must practice social distancing protocols by remaining at least 6 ft apart from other unaffiliated guest groups and staff unless there is an emergency.
While up in the course, unaffiliated guest groups will be asked to stay one platform behind other unaffiliated guest groups to maintain proper social distancing practices in the trees.
Guests will be asked to fill out and print their waivers prior to their reservation.
Based on COVID numbers and any new information, we may alter our protocols in the future.

STAFF
Utilize signage to help keep staff and guests 6 ft or more apart from other staff and guests at all times.
Staff required to wear masks in the designated mask zones. Mask Zones include the areas near or inside the office/bathrooms, demonstration area, and in areas where a staff member needs to interact with a guest or party while being within 6 ft from each other. Proper signage will be visible to define these mask zones.
Stay home if they feel sick.

****Update 3/30/2021****

FLG X will continue with our requirement for guests and staff to wear masks in our mask zones. For the latest list of sanitization and safety protocols please click HERE.

****Update 3/25/2021****
FLG X will be looking at our protocols and seeing how we will move forward since the Governor’s Executive Order removing restrictions but asking for people and businesses to continue to adhere to CDC recommendations. Until we make a formal change we will continue with our current protocols for guests and staff. You can see those in the listing below. Thank You and we are happy that the numbers are heading down and vaccinations are going up!

****Update 8/1/2020****

We have summarized our COVID-19 protocols as below and have a link to a more extensive document at the end of the summary:

RESERVATIONS:

  • RESERVATIONS REQUIRED. Please book with us at flagstaffextreme.com or call us at 1(888) 259-0125. No walk-ups are allowed.
  • NO CASH PAYMENTS. Credit cards and touchless payments only.
  • PLEASE ARRIVE BEFORE YOUR DEMONSTRATION TIME- arriving 30 minutes before your demonstration time helps us get everyone started on time with our COVID-19 sanitization protocols in place.  
  • Reservation times will vary and be live online.
  • Only 10 guests will be on each demonstration course. 

GUEST SAFETY RESPONSIBILITIES:

  • Please print and fill out all guest waivers prior to your visit with us (one waiver will need to be filled out for every participant going up into the trees).
  • Agree to our COVID-19 policies and procedures prior to participating in our course.
  • Wear a mask in designated mask required locations. (Check-in, Harnessing Station, Demonstration)
  • Guests must wear a face mask while in contact with guides.
  • One person allowed on a platform or bridge at a time (Unless part of the same group). 
  • Participants on the ground watching must follow the 6-foot social distancing requirements even if they are not participating in the trees.
  • Put on harness and gear with the instruction of a guide. Our guides will double check for safety while using sanitation practices as listed below. 
  • Prioritize good hygiene practices.
  • Hand sanitizer will be present around our office and course. 

FLG X STAFF SAFETY RESPONSIBILITIES:

  • Staff must wear a face mask while in contact with guests.
  • Prioritize good hygiene practices.
  • Use hand sanitizer before and after handling gear or in contact with guests.
  • Ensure all gear is only used once per day or sanitized before reuse.
  • Wear full finger gloves while performing lowers and handling guest gear during harnessing, and/or use hand sanitizer before and after harnessing. 
  • Sanitize all gear after each use.
  • Stay home if they feel sick.
  • Temperature will be checked upon arrival.
  • Hand sanitizer will be present around our office areas and course.

Click here for a more extensive document with our COVID-19 Protocols.

****Update 5/29/2020 3pm****

After resuming operations on May 6, 2020 we have improved our COVID-19 protocols. The latest version is available here.

Thank You again for your support and patience!

****Update 5/1/2020 6:30pm****

Dear Flagstaff Extreme Guests,

We will resume limited operations on May 6, 2020. ALL Bookings must be made online, as we will be ‘by appointment only’ until the COVID-19 situation improves to the point we can allow additional guest volumes. We will post additional information here as we have more to share. Click HERE to see our STAFF and GUEST COVID PROTOCOLS.

Thank You for your support!

***Update 4/27/2020, 430pm***
*** Update 4/1/2020, 4:30pm***
***Update 3/23/2020, 4:30pm***

Dear Flagstaff Extreme Guests,

Based on the latest models and information we will continue to not operate throughout April. We will monitor the situation and will advise accordingly. This is not what we had hoped for, but is the best course of action right now. We hope that everyone is well and safe. Although we are outdoors and take precautions, we ultimately want what is best for our staff, guests, and community as a whole.

Our guests, staff, and community are a team and we feel at this time it is of the utmost importance to be a team member as this issue persists.

We will continue to work to reschedule those who have reservations between now and early May and we await guidance from the Governor and/or the County on reopening We have developed protocols that we will implement to help keep people safe.

Please contact us at info@flagstaffextreme.com or by text at 888.259.0125 at your earliest convenience to choose a new date for your booking. To view dates and times available for future bookings, please go to flagstaffextreme.com.

Thank you for your understanding and patience while closures throughout Flagstaff are taking place. We, along with other local businesses, are learning as this situation continues to expand. If you can, please consider supporting others in this community by purchasing gift cards, taking advantage of takeout options provided by local restaurants and breweries, donating to local nonprofits like Flagstaff Family Food Shelter, and above all taking care of your health. As this is a challenging time for most people and businesses, we appreciate the support of the local community.

For more information, please go to flagstaffextreme.com/corona.

Thank you,

The FLG X Team
***Update 3/17/2020, 11:30am***

Dear Flagstaff Extreme Guests,

We are saddened to inform you that Flagstaff Extreme will be suspending operations as of today at 5 p.m. until April 1st. Although we are outdoors and are taking precautions, we ultimately want what is best for our staff, guests, and community as a whole and believe it is best to follow the City of Flagstaff Declaration as the spread of COVID-19.

Our guests, staff, and community are a team and we feel at this time it is of the utmost importance to be a team member as this issue persists.

We will continue to work to reschedule those who have reservations between now and April 1st. Please contact us at info@flagstaffextreme.com or by text at 888.259.0125 at your earliest convenience to choose a new date for your booking. To view dates and times available for future bookings, please go to flagstaffextreme.com.

Thank you for your understanding and patience while closures throughout Flagstaff are taking place. We, along with other local businesses, are learning as this situation continues to expand. If you can, please consider supporting others in this community by purchasing gift cards, taking advantage of takeout options provided by local restaurants and breweries, donating to local nonprofits like Flagstaff Family Food Shelter, and above all taking care of your health. As this is a challenging time for most people and businesses, we appreciate the support of the local community.

For more information, please go to flagstaffextreme.com/corona.

Thank you,

The FLG X Team

***UPDATE3/17, 9:00am***

Flagstaff Extreme (FLG X) is committed to safety. At FLG X the health and safety of our guests and employees have always been our first priority. To ensure that our guests and employees are able to continue to operate normally as the coronavirus (COVID-19) situation develops, we want to keep everyone as informed as possible.

There is no knowledge of any issues with this virus in Northern Arizona at this time, and we will remain open as we take preventative measures.

Measures FLG X will be taking include:
We will have guests put on their harnesses and take them off themselves with instruction from a guide
All guests are encouraged to bring full finger gloves or will be provided them at our course and should be disposed of after use
Only our Adventure Course will remain open as the number of bookings go down
Demonstration groups will be limited to 10 spots to provide more distance for guests and staff (down from 26-30 for one course)
Check in and check out will be moved to the outside of our office??
No walk-ups will be accepted
Our demonstration video will be moved to an in person demonstration to allow 6ft between guests and staff
Clean gear and harnesses as appropriate as determined by the manufacturer
Keep our communal spaces and office clean and sanitary at all times
Continue to wash our hands regularly and after contact with gear
Practice social distancing
Provide Hand Sanitizer
Limit bookings per hour to 20 for each course (down from 26-30 per course)
During the video portion of the briefing, we will ask guests to leave some distance between each other
Utilize our open outdoor environment to provide plenty of space
Follow Coconino County Measures: https://www.coconino.az.gov/covid19

Measures our guests should be taking include:
If you don’t feel well, please reschedule
Keep a distance between yourself and others
Use good hygiene and wash your hands with soap
Do not touch other guests gear (which is already a rule)
Do not touch your face

Please keep high spirits and know that FLG X is proud to be a part of this community. We operate in an outdoor environment that our staff and our guests can have fun and yet be mindful of the current health concerns. As new information is received we may update our protocols and policies.

Questions can be texted to 1.888.259.0125 or emailed to info@flagstaffextreme.com

***Initial Statement 3/12/2020***

Flagstaff Extreme (FLG X) is committed to safety. At FLG X the health and safety of our guests and employees have always been our first priority. To ensure that our guests and employees are able to continue to operate normally as the coronavirus (COVID-19) situation develops, we want to keep everyone as informed as possible.

There is no knowledge of any issues with this virus in Northern Arizona at this time, and we will remain open as we take preventative measures.

Measures FLG X will be taking include:

-Clean gear and harnesses as appropriate as determined by the manufacturer
-Keep our communal spaces and office clean and sanitary at all times.
-Continue to wash our hands regularly and after contact with gear.
-Practice social distancing
-Provide Hand Sanitizer
-Limit bookings per hour to 20 for each course (down from 26-30 per course)
-During the video portion of the briefing, we will ask guests to leave some distance between each other
-Utilize our open outdoor environment to provide plenty of space
Follow Coconino County Measures

Measures our guests should be taking include:

-If you don’t feel well, please reschedule
-Keep a distance between yourself and others
-Use good hygiene and wash your hands with soap
-Do not touch other guests gear (which is already a rule)
-Do not touch your face

Please keep high spirits and know that FLG X is proud to be a part of this community. We operate in an outdoor environment that our staff and our guests can have fun and yet be mindful of the current health concerns. As new information is received we may update our protocols and policies.

Questions can be texted to 1.888.259.0125 or emailed to info@flagstaffextreme.com

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